{"id":765,"date":"2025-04-01T08:56:43","date_gmt":"2025-04-01T12:56:43","guid":{"rendered":"https:\/\/traductionm.com\/declaration-de-confidentialite-ca\/"},"modified":"2026-06-10T14:25:39","modified_gmt":"2026-06-10T18:25:39","slug":"declaration-de-confidentialite-ca","status":"publish","type":"page","link":"https:\/\/traductionm.com\/en\/declaration-de-confidentialite-ca\/","title":{"rendered":"D\u00e9claration de confidentialit\u00e9 (CA)"},"content":{"rendered":"<div class=\"notranslate\" tricot_exclude_translation=\"notranslate\"><div class=\"moelleux-policy\"><div class=\"moelleux-policy\">\n    <article class=\"moelleux-policy\" lang=\"en\">\n\n<section id=\"section-1\">\n<h2>1. Person in Charge of Processing<\/h2>\n<p>This privacy policy applies to the website and online services operated by <strong>Traduction M<\/strong> (referred to in this policy as \"we,\" \"us,\" or \"our\"). By visiting our website or using our services, you acknowledge that your personal information may be collected and processed as described below.<\/p>\n<p>Traduction M is subject to <strong>Quebec Law 25<\/strong> \u2014 formally titled <em>An Act to modernize legislative provisions as regards the protection of personal information<\/em> (S.Q. 2021, c. 25) \u2014 which governs how businesses operating in Quebec collect, use, communicate, and retain personal information about individuals. \"Personal information\" means any information that, alone or in combination with other data, allows a person to be identified directly or indirectly.<\/p>\n<p>Our website is hosted in Quebec, Canada, through Horizon-Cumulus (9322-8310 Qu\u00e9bec inc.), located in Joliette, Quebec. Consent records and this privacy policy are stored at OVH Beauharnois, Quebec. While our core infrastructure resides in Quebec, certain third-party services we use transfer personal information to the United States, as detailed in Sections 4 and 5 below.<\/p>\n<p>We use <strong>Moelleux<\/strong>, a consent management and privacy policy platform operated by Horizon-Cumulus (Joliette, Quebec), to record and manage your cookie consent choices. A preference cookie named <code>moelleux_{site_key}<\/code> is placed in your browser to remember those choices for up to 13 months. This cookie is essential to the proper functioning of our consent system and is always active.<\/p>\n<\/section>\n\n<section id=\"section-2\">\n<h2>2. Personal Information Collected<\/h2>\n<p>We collect personal information in the following categories, depending on how you interact with our website and services.<\/p>\n\n<h3>2.1 Identification and Contact Information<\/h3>\n<ul>\n<li>Full name<\/li>\n<li>Email address<\/li>\n<li>Phone number<\/li>\n<li>Mailing or billing address<\/li>\n<\/ul>\n<p>This information is collected when you fill out a contact form, place an order, or create an account on our online store.<\/p>\n\n<h3>2.2 Transaction and Commercial Information<\/h3>\n<ul>\n<li>Order history and details<\/li>\n<li>Payment information (processed securely; we do not store full payment card numbers)<\/li>\n<li>Purchase behavior and cart activity<\/li>\n<\/ul>\n<p>This information is collected through our WooCommerce-powered online store when you make or attempt a purchase.<\/p>\n\n<h3>2.3 Technical and Navigation Information<\/h3>\n<ul>\n<li>IP address<\/li>\n<li>Device and browser identifiers<\/li>\n<li>Pages visited and time spent on each page<\/li>\n<li>Session duration<\/li>\n<li>Navigation behavior (clicks, scrolls, mouse movements)<\/li>\n<li>Approximate geographic location (derived from IP address)<\/li>\n<\/ul>\n<p>This information is collected automatically through analytics and functional tools when you browse our website, subject to your consent where required.<\/p>\n\n<h3>2.4 Advertising and Social Identifiers<\/h3>\n<ul>\n<li>Advertising identifiers linked to your device or browser<\/li>\n<li>Social network identifiers (where applicable, via Meta Pixel)<\/li>\n<li>Conversion events (e.g., pages viewed, actions taken on the site)<\/li>\n<\/ul>\n<p>This information is collected only if you consent to marketing cookies.<\/p>\n\n<h3>2.5 Consent Preferences<\/h3>\n<ul>\n<li>Your cookie consent choices (stored via Moelleux)<\/li>\n<li>IP address at the time consent is recorded<\/li>\n<\/ul>\n<p>This information is collected to document and honor your privacy preferences, as required by Quebec Law 25.<\/p>\n<\/section>\n\n<section id=\"section-3\">\n<h2>3. Purposes of Processing<\/h2>\n<p>We collect and use your personal information only for the purposes described below. Each purpose is tied to a legal basis under Quebec Law 25.<\/p>\n\n<h3>3.1 Delivering Our Services and Processing Orders<\/h3>\n<p><strong>Purpose:<\/strong> To process your orders, manage your account, communicate with you about your transactions, and provide our translation services.<\/p>\n<p><strong>Data used:<\/strong> Identification and contact information; transaction and commercial information.<\/p>\n<p><strong>Legal basis:<\/strong> Performance of a contract (or pre-contractual steps at your request). No separate consent is required for processing that is necessary to fulfill your order.<\/p>\n<p><strong>Service involved:<\/strong> WooCommerce Analytics (sales performance and customer behavior analysis within our store).<\/p>\n\n<h3>3.2 Website Analytics and Performance Improvement<\/h3>\n<p><strong>Purpose:<\/strong> To understand how visitors use our website, identify areas for improvement, and optimize the overall user experience.<\/p>\n<p><strong>Data used:<\/strong> Technical and navigation information (device identifiers, IP address, pages visited, session duration, navigation behavior, approximate location).<\/p>\n<p><strong>Legal basis:<\/strong> Your consent, obtained through our Moelleux consent banner before these tools are activated.<\/p>\n<p><strong>Services involved:<\/strong><\/p>\n<ul>\n<li><strong>Google Analytics 4<\/strong> \u2014 audience measurement and traffic analysis (transfers data to the United States).<\/li>\n<li><strong>Microsoft Clarity<\/strong> \u2014 session recording and heatmap analysis to understand user interaction (transfers data to the United States).<\/li>\n<\/ul>\n\n<h3>3.3 Targeted Advertising and Remarketing<\/h3>\n<p><strong>Purpose:<\/strong> To measure the effectiveness of our advertising campaigns and to show relevant ads to people who have previously visited our website.<\/p>\n<p><strong>Data used:<\/strong> Advertising and social identifiers; technical and navigation information; transaction data.<\/p>\n<p><strong>Legal basis:<\/strong> Your consent, obtained through our Moelleux consent banner before this tool is activated.<\/p>\n<p><strong>Service involved:<\/strong><\/p>\n<ul>\n<li><strong>Meta Pixel (Facebook)<\/strong> \u2014 conversion tracking and remarketing via Meta's advertising platform (transfers data to the United States).<\/li>\n<\/ul>\n\n<h3>3.4 Site Security and Spam Prevention<\/h3>\n<p><strong>Purpose:<\/strong> To protect our website and contact forms from automated abuse, bots, and fraudulent submissions.<\/p>\n<p><strong>Data used:<\/strong> Device identifiers, IP address, navigation behavior.<\/p>\n<p><strong>Legal basis:<\/strong> Legitimate interest in maintaining the security and integrity of our website and services. This processing is proportionate and does not override your privacy interests.<\/p>\n<p><strong>Service involved:<\/strong><\/p>\n<ul>\n<li><strong>Google reCAPTCHA<\/strong> \u2014 human verification on forms (transfers data to the United States).<\/li>\n<\/ul>\n\n<h3>3.5 Website Display and Functionality<\/h3>\n<p><strong>Purpose:<\/strong> To render our website correctly and ensure an optimal reading experience across devices and browsers.<\/p>\n<p><strong>Data used:<\/strong> Device identifiers, IP address.<\/p>\n<p><strong>Legal basis:<\/strong> Legitimate interest in providing a functional and visually consistent website. Your consent may be requested depending on your browser settings and applicable requirements.<\/p>\n<p><strong>Service involved:<\/strong><\/p>\n<ul>\n<li><strong>Google Fonts<\/strong> \u2014 web font delivery for proper text display (transfers data to the United States).<\/li>\n<\/ul>\n\n<h3>3.6 Consent Management and Legal Compliance<\/h3>\n<p><strong>Purpose:<\/strong> To record, store, and honor your cookie consent choices, and to demonstrate compliance with Quebec Law 25.<\/p>\n<p><strong>Data used:<\/strong> Consent preferences, IP address at the time of consent.<\/p>\n<p><strong>Legal basis:<\/strong> Legal obligation under Quebec Law 25 to document consent and make it verifiable.<\/p>\n<p><strong>Service involved:<\/strong><\/p>\n<ul>\n<li><strong>Moelleux (by Horizon-Cumulus)<\/strong> \u2014 consent management platform, hosted in Quebec (OVH Beauharnois). No transfer outside Canada.<\/li>\n<\/ul>\n<\/section>\n\n<section id=\"section-4\">\n<h2>4. Third Parties and Processors<\/h2>\n<p>We work with the following third-party service providers. Each provider acts as a processor on our behalf or as an independent controller for their own purposes, as applicable. We share only the personal information necessary for each service to function.<\/p>\n\n<table>\n<thead>\n<tr>\n<th>Service Name<\/th>\n<th>Purpose<\/th>\n<th>Category<\/th>\n<th>Transfer Outside Quebec<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td>Moelleux (by Horizon-Cumulus)<\/td>\n<td>Consent management and privacy policy hosting<\/td>\n<td>Essential<\/td>\n<td>No \u2014 hosted in Quebec (OVH Beauharnois)<\/td>\n<\/tr>\n<tr>\n<td>Google Analytics 4<\/td>\n<td>Audience measurement and traffic analysis<\/td>\n<td>Analytics<\/td>\n<td>Yes \u2014 United States<\/td>\n<\/tr>\n<tr>\n<td>Microsoft Clarity<\/td>\n<td>Session recording and heatmap analysis<\/td>\n<td>Analytics<\/td>\n<td>Yes \u2014 United States<\/td>\n<\/tr>\n<tr>\n<td>WooCommerce Analytics<\/td>\n<td>Online store sales performance and customer behavior analysis<\/td>\n<td>Analytics<\/td>\n<td>Yes \u2014 United States<\/td>\n<\/tr>\n<tr>\n<td>Meta Pixel (Facebook)<\/td>\n<td>Conversion tracking and targeted remarketing<\/td>\n<td>Marketing<\/td>\n<td>Yes \u2014 United States<\/td>\n<\/tr>\n<tr>\n<td>Google reCAPTCHA<\/td>\n<td>Bot and spam prevention on forms<\/td>\n<td>Functional<\/td>\n<td>Yes \u2014 United States<\/td>\n<\/tr>\n<tr>\n<td>Google Fonts<\/td>\n<td>Web font delivery for site display<\/td>\n<td>Functional<\/td>\n<td>Yes \u2014 United States<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n\n<p>We do not sell your personal information to any third party. We do not share your personal information with third parties for purposes other than those described in this policy, except as required by law.<\/p>\n<\/section>\n\n<section id=\"section-5\">\n<h2>5. Transfers Outside Quebec<\/h2>\n<p>Several of the third-party services we use transfer personal information to servers located in the <strong>United States<\/strong>. These transfers are subject to the requirements of <strong>section 17 of Quebec Law 25<\/strong>, which requires us to assess whether the destination jurisdiction offers an adequate level of protection before any transfer takes place.<\/p>\n\n<h3>5.1 Services That Transfer Data to the United States<\/h3>\n<ul>\n<li><strong>Google Analytics 4<\/strong> (Google LLC, United States) \u2014 navigation and audience data.<\/li>\n<li><strong>Microsoft Clarity<\/strong> (Microsoft Corporation, United States) \u2014 session recordings and heatmap data.<\/li>\n<li><strong>WooCommerce Analytics<\/strong> (Automattic Inc., United States) \u2014 transaction and store behavior data.<\/li>\n<li><strong>Meta Pixel (Facebook)<\/strong> (Meta Platforms Inc., United States) \u2014 advertising identifiers and conversion data.<\/li>\n<li><strong>Google reCAPTCHA<\/strong> (Google LLC, United States) \u2014 device and behavior data for bot detection.<\/li>\n<li><strong>Google Fonts<\/strong> (Google LLC, United States) \u2014 device identifiers and IP address for font delivery.<\/li>\n<\/ul>\n\n<h3>5.2 Contractual Safeguards<\/h3>\n<p>Each of the above providers has committed to data protection standards through their respective terms of service, data processing agreements, and, where applicable, standard contractual clauses. These agreements are intended to ensure that your personal information receives a level of protection comparable to that required under Quebec Law 25, even when processed outside Quebec.<\/p>\n\n<h3>5.3 Privacy Impact Assessment (PIA)<\/h3>\n<p>As required by section 17 of Quebec Law 25, we conduct or rely on Privacy Impact Assessments (PIAs) \u2014 also referred to as <em>\u00e9valuations des facteurs relatifs \u00e0 la vie priv\u00e9e<\/em> (EFVPs) \u2014 before communicating personal information outside Quebec. These assessments evaluate the legal framework, security measures, and data handling practices of each destination jurisdiction and provider. If you would like more information about the safeguards in place for a specific transfer, you may contact our Person responsible for the protection of personal information (see Section 8).<\/p>\n\n<h3>5.4 Email Infrastructure<\/h3>\n<p>Our business email is operated through <strong>Google Workspace<\/strong> (Google LLC, United States). Emails you send to us, and our replies, may therefore be processed on servers located in the United States. We also use <strong>Horizon-Cumulus Email<\/strong> (Joliette, Quebec) for certain communications, which remains within Quebec. If you have questions about how a specific communication is handled, please contact us directly.<\/p>\n<\/section>\n\n<section id=\"section-6\">\n<h2>6. Retention Period<\/h2>\n<p>We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. The table below summarizes our retention practices by data type.<\/p>\n\n<table>\n<thead>\n<tr>\n<th>Data Type<\/th>\n<th>Retention Period<\/th>\n<th>Justification<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td>Contact and identification information (forms, inquiries)<\/td>\n<td>3 years from last contact<\/td>\n<td>Reasonable period for follow-up and potential contractual disputes<\/td>\n<\/tr>\n<tr>\n<td>Transaction and order data<\/td>\n<td>7 years from transaction date<\/td>\n<td>Quebec tax and accounting obligations (Act respecting the Minist\u00e8re du Revenu)<\/td>\n<\/tr>\n<tr>\n<td>Customer account information<\/td>\n<td>Duration of the account + 3 years after closure<\/td>\n<td>Contractual relationship and potential disputes<\/td>\n<\/tr>\n<tr>\n<td>Analytics data (Google Analytics 4, Microsoft Clarity, WooCommerce Analytics)<\/td>\n<td>Up to 26 months (per provider settings)<\/td>\n<td>Audience trend analysis; limited by provider default retention settings<\/td>\n<\/tr>\n<tr>\n<td>Advertising and conversion data (Meta Pixel)<\/td>\n<td>Up to 180 days (per Meta's platform settings)<\/td>\n<td>Campaign performance measurement; governed by Meta's data retention policies<\/td>\n<\/tr>\n<tr>\n<td>Consent records (Moelleux)<\/td>\n<td>13 months from the date consent is recorded<\/td>\n<td>Demonstrates compliance with Quebec Law 25 consent requirements; aligned with cookie lifespan<\/td>\n<\/tr>\n<tr>\n<td>Security and bot-prevention data (Google reCAPTCHA)<\/td>\n<td>As determined by Google's policies (typically up to 90 days)<\/td>\n<td>Fraud and abuse prevention<\/td>\n<\/tr>\n<tr>\n<td>Technical logs (IP addresses, server access logs)<\/td>\n<td>Up to 12 months<\/td>\n<td>Security monitoring and incident response<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n\n<p>Once the applicable retention period expires, personal information is securely deleted or anonymized so that it can no longer be linked to an identifiable individual.<\/p>\n<\/section>\n\n<section id=\"section-7\">\n<h2>7. Your Rights<\/h2>\n<p>Under Quebec Law 25, you have the following rights with respect to your personal information. To exercise any of these rights, please contact our Person responsible for the protection of personal information using the details provided in Section 8.<\/p>\n\n<h3>7.1 Right of Access<\/h3>\n<p>You have the right to ask us whether we hold personal information about you, and to receive a copy of that information in a clear and understandable format. We will respond to your request within <strong>30 days<\/strong>.<\/p>\n\n<h3>7.2 Right of Rectification<\/h3>\n<p>If the personal information we hold about you is inaccurate, incomplete, or ambiguous, you have the right to ask us to correct it. You may also ask us to add a note to your file if a dispute about accuracy cannot be resolved.<\/p>\n\n<h3>7.3 Right of Erasure (Right to be Forgotten)<\/h3>\n<p>You have the right to ask us to delete your personal information when it is no longer necessary for the purposes for which it was collected, when you withdraw your consent (where consent is the legal basis), or when the information was collected unlawfully. Erasure may be limited where retention is required by law (for example, for tax records).<\/p>\n\n<h3>7.4 Right to Data Portability<\/h3>\n<p>Where technically feasible, you have the right to receive the personal information you have provided to us in a structured, commonly used, and machine-readable format, and to have it transmitted to another organization of your choice. This right applies to information processed by automated means on the basis of your consent or a contract.<\/p>\n\n<h3>7.5 Right to Withdraw Consent<\/h3>\n<p>Where we rely on your consent to process your personal information (for example, for analytics or marketing cookies), you may withdraw that consent at any time without penalty. You can update your cookie preferences at any time by clicking the consent preferences link available on our website. Withdrawing consent does not affect the lawfulness of processing carried out before the withdrawal.<\/p>\n\n<h3>7.6 Right to File a Complaint<\/h3>\n<p>If you believe that we have not handled your personal information in accordance with Quebec Law 25, you have the right to file a complaint with the <strong>Quebec Information Access Commission (CAI)<\/strong>. The CAI is the regulatory authority responsible for overseeing compliance with Quebec's privacy laws.<\/p>\n<p>You can reach the CAI at: <a href=\"https:\/\/www.cai.gouv.qc.ca\" target=\"_blank\" rel=\"noopener noreferrer\">https:\/\/www.cai.gouv.qc.ca<\/a><\/p>\n<p>We encourage you to contact us first so that we have the opportunity to address your concern directly before a formal complaint is filed.<\/p>\n<\/section>\n\n<section id=\"section-8\">\n<h2>8. Person Responsible for the Protection of Personal Information<\/h2>\n<p>In accordance with section 3.1 of Quebec Law 25, Traduction M has designated a <strong>Person responsible for the protection of personal information<\/strong>. This person oversees our compliance with Quebec Law 25, handles requests related to your personal information, and serves as your primary point of contact for any privacy-related questions or concerns.<\/p>\n\n<table>\n<thead>\n<tr>\n<th>Field<\/th>\n<th>Details<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td>Name<\/td>\n<td>Maxime Pearson<\/td>\n<\/tr>\n<tr>\n<td>Title \/ Role<\/td>\n<td>Gestionnaire principal et associ\u00e9<\/td>\n<\/tr>\n<tr>\n<td>Email<\/td>\n<td><a href=\"mailto:info@traductionm.com\">info@traductionm.com<\/a><\/td>\n<\/tr>\n<tr>\n<td>Phone<\/td>\n<td><a href=\"tel:418%20618-8840\">418 618-8840<\/a><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n\n<p>We are committed to acknowledging your request promptly and providing a substantive response within <strong>30 days<\/strong> of receipt, as required by Quebec Law 25. If your request is complex or involves a large volume of information, we will notify you if additional time is needed and explain the reason for any delay.<\/p>\n<p>You may submit your request by email, by phone, or in writing. Please include enough detail to allow us to identify your file and respond accurately.<\/p>\n<\/section>\n\n<section id=\"section-9\">\n<h2>9. Effective Date and Versioning<\/h2>\n<p>This privacy policy takes effect on <strong>10 juin 2026<\/strong> and supersedes any previous version of our privacy policy.<\/p>\n<p><strong>Version:<\/strong> 2<\/p>\n<p>We may update this policy from time to time to reflect changes in our practices, the services we use, or our legal obligations under Quebec Law 25. When we make material changes, we will update the effective date above and, where appropriate, notify you through our website or by other means. We encourage you to review this policy periodically to stay informed about how we protect your personal information.<\/p>\n<p>The current version of this policy is always available on our website and is managed through the Moelleux platform, operated by Horizon-Cumulus (Joliette, Quebec).<\/p>\n<\/section>\n\n<\/article>\n<\/div>\n<\/div><\/div>\r\n","protected":false},"excerpt":{"rendered":"1. 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